Today I flew from Tokyo to San Francisco. Just before boarding there was a level of security I hadn’t encountered before: Every passenger’s carry-on luggage was searched and every passenger was wand-scanned. Then my name was called. “Please come to the check-in desk.” I went to the check-in desk. “Are you Mr. Roberts?” Yes. The woman who had asked me that started typing. “Why did you call my name?” I asked. No answer. I asked again. No answer. Eventually I figured out I’d been summoned to the check-in desk to be offered a better seat, for which I hadn’t asked and for which I was very grateful. The airline was ANA.
*Nice one!
*Flew ANA from Honolulu to Tokyo. They took great care of us…drove us from the front desk to the terminal, b/c time was short, escorted us through security, and made sure we got on the plane OK.
*Their service was much appreciated, given we were traveling with children and were being re-booked from a canceled United flight.